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Return Policy



Welcome to

The terms and condition below apply to Bakan gizo online stores or sites and all its outlets.

This web site is powered by 4 Africa

Applicable words refer as follows

“WE” and “US” refer to Bakan Gizo

 “You” refer to User

The Copyright/Trademark Information as contained here is a registered trademark of Bakan gizo Pharmacy and Stores Limited. This entire website, copy, images, logos, indicia, text, content, and unique method of displaying our products remain our copyright.

All trademark appearing herein are acknowledged. Permission to use documents graphics delivered from this site is strictly restricted.

The name of Bakan gizo or any of the above trademarks or logos associated to it may not be used in advertising or publicity pertaining to distribution of this information without specific, written prior permission sought.

 We can change our policies from time to time and may at our sole discretion introduce new services and modify some or all of the existing services offered on the site without notice to you.

Any change automatically takes effect upon posting on the web site and any further update will be periodically communicated on the web site.

Before proceeding you are expected to go through this terms and condition as your use or accessing, browsing indicates agreement to all the terms and condition herein contained, same applies to continued use and further updates or any modification or changes done by us from time to time. 

Do not fail to contact us for any clarification of any part of these terms and condition.

This remains the only terms and condition incorporated for use in this website as no other provision is given for any other clause or evidence apart from periodic updates.



User hereby confirm that you are at least 18 years of age or are accessing the Site under the supervision of a parent or legal guardian if below 18.

Both parties hereby agree that this website may only be used in accordance with these Terms and Conditions of Use. If you do not agree however with the Terms and Conditions of Use or do not wish to be bound by them, you are bound to refrain from using this website.

The license granted to user in this website remains non-transferable, revocable and non-exclusive license, in accordance with the Terms and Conditions of Use, for such things as: shopping for personal items sold on the site, gathering prior information regarding our products and services and making purchases, you may store , print and display the content for personal use, it should never be used in connection with any third party and business or commercial enterprise.

You are however prohibited from actions such as: accessing our servers or internal computer systems, interfering in any way with the functionality of this website, gathering or altering any underlying software code, infringing any intellectual property rights or any other similar actions that may adversely affect us.

We reserve the right to revoke the license given to you without further recourse to you in event of any breach of these Terms and Conditions of Use , our discretionary powers to revoke can lead to denying you access to this website and its contents and we do so without prejudice to any available remedies at law or otherwise.

User is bound to provide current and updated information about yourself and site may require registration or subscription which will entail passwords which remains with the user’s confidentiality to keep as we shall not be held liable for any activities under your account.

User is entirely responsible for all activities that occur under such password or account. Furthermore, you must notify us of any unauthorized use of your password or account. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

During the registration process you agree to receive promotional emails from the Site. You can subsequently opt out of receiving such promotional e-mails by clicking on the link at the bottom of any promotional email.


Information provided to us by you becomes our sole and exclusive property and shall not be returned to you.

By this any comment or review posted by you grants us automatic right to use the name you provided for such purpose.

You are therefore bound not to use a false e-mail address or give false biodata, pretend to be someone other than yourself or otherwise give any misleading information to third parties as to the origin of any Submissions. We may, but shall not be obligated to, remove or edit any Submissions.

By completing an order or signing up, you agree to receive a) emails as a means of finalizing your order, you may choose to unsubscribe from promotional emails via a link provided in each email. If you would like us to remove your personal information from our database, unsubscribe from emails and/or SMS, please email Customer Service email address.

You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You accept that the information contained in this website is provided for information purposes only and that it is subject to change without notice. Although we take reasonable steps to ensure the accuracy of information and we believe the information to be reliable when posted, it should not be relied upon and it does not in any way constitute either a representation or a warranty or a guarantee.

You hereby consent that under no circumstance will Bakan Gizo be liable to you or any third party for any modification or discontinuance of availability of goods or services on the website.

Copyright/Trademark Information of Bakan Gizo is a registered trademark of Bakan Gizo. This entire website, copy, images, logos, indicia, text, content, and unique method of showcasing products is copyright of Bakan gizo Pharmacy and Stores Limited

We acknowledge all Trademarks appearing herein. Permission to use documents delivered from this World Wide Web site and/or server and related graphics is restricted and no unauthorized use is allowed.
We are not responsible for typographical, technical, or descriptive errors of products herein.






Bakan Gizo tries to be as accurate as possible. However, we do not warrant that product or service description or other content of this site is accurate, complete, reliable, current, or error-free. If a product or service offered does not meet your description, your sole remedy is to return it in unused condition.


In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Bakan Gizo shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your debit card charged.


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
Bakan Gizo reserves the right at any time after receipt of your order to accept or decline your order for any reason. We reserve the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item.

Certain orders must obtain pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting order.

Bundled items are included while supplies last. Items of similar value may be substituted.

All orders are subject to review and acceptance by Bakan Gizo. Prices are subject to change and all price change will be communicated to you after placement of order as same with availability of products and quantities to be supplied.




 Bakan Gizo will not be held liable in respect of any loss or damage arising directly or indirectly to you due to:

Failure of authorization by you for transaction(s), or

Decline of transaction for any other reason/s. i.e. insufficient funds etc.

Exceeding the transfer limit set by you and your "Bank(s)", or

Any payment issues arising out of the transaction, or

Note that all payments must be in Nigerian Naira acceptable by the Central Bank of Nigeria ONLY.


Bakan Gizo has the right to cancel any order without any explanation for doing so in a situation where we are unable to meet the requirement of the order placed or order so placed/ cancelled does not comply with our policy or for any reason. However, we shall ensure user is communicated on such cancellation within appropriate time and any applicable refund will be made in reasonable time.


Voucher card can be used for placement of orders or in exchange for advance payments but should not be substituted for cash.

We reserve the right to cancel or withdraw our voucher codes at any time.

However, this does not apply to vouchers issued in accordance with our refunds policy and vouchers issued in exchange for advance payments.



Some products you buy from Bakan gizo is backed first by the product manufacturer's or supplier’s warranty guarantee may also apply. We may give guarantee provision for either exchange or refund of qualifying merchandise. To determine if the product you wish to purchase qualifies for limited guarantee or if other coverage applies please review the coverage terms in the item listing on our website, consumables and fresh food and some other categories of products may not qualify.

All returns require a Return Authorization number to be issued prior to being returned. Returned products must be in new condition, include original outer packaging, packing materials and other accessories must remain intact.

We reserve the right to refuse for return or charge a restocking fee for damaged, incomplete or otherwise non-conforming returns. Returns will not be accepted without a Return Authorization number issued by us when the product manufactures or distributors return policies supersede ours.

For further details. You can review our complete Return Policy and Procedures in our help center. You can also review warranty coverage and returns privileges for any specific product in that item’s listing on our website. You can request a Return Authorization for most products eligible for return through the link provided in our complete Return Policy and Procedures.

In no event shall Bakan Gizo and any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits.

Your order is thoroughly reviewed to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method. Once your order has passed the necessary review, it is sent to our warehouse for shipment.

 We do not charge your debit card until your order is shipped; however, we do attempt to get an authorization on your card for the amount of your order at the time your order is placed. This authorization is not a charge but still may utilize a portion of your credit limit or available funds making those funds or portion of your credit limit unavailable for other use. In the unlikely event that your order is delayed or canceled the authorization will expire and your credit limit or available funds will again become available for use. The amount of time it takes for an authorization to expire is dependent on the policies of the bank that issued your card and ranges from 1 to 7 business days.

Please note, debit card processing can take up to 3 business days (Depending on the accuracy of the information given to us by the customer.). Further, for security reasons,
If the item(s) on your order are in-stock, we will ship them as soon as possible from our warehouse or from one of our Distribution Warehouses. If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the back-ordered inventory in our warehouse.

TRANSIT TIME-: 3 - 8 Business Days
Note: Saturday & Sunday deliveries are not available.

Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items.

Shipping and charges will be applied to all orders placed with us. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. We charge only ONCE for shipping for the entire order. Should you have any questions or concerns regarding these charges, feel free to email us.


An authorization on a debit card is a hold against your banks debit card spending limit. When the goods are shipped, a charge for the total amount of the order shipped will be sent to your bank. Your bank should release the authorization when the charge is received. A charge is the only time a transfer of funds is completed; an authorization is not a transfer of funds.



For all other shipments, title to products and risk of loss or damage during shipment passes from us to Customer upon receipt by Customer.

Bakan Gizo retains a security interest in the products until payment in full is received. Customer will be responsible for all shipping and related charges.



This Site is only for delivery of products to customers within Nigeria. We shall ensure to deliver goods within the estimated time duration set out on our Site; however, there may be room for delays occasionally inevitable due to unforeseen factors. We are not to be held liable for any delay or failure to deliver the products within the estimated timescales where they did not occur due to our fault or negligence.

You agree not to hold us liable for any delay or failure to deliver products or otherwise perform any obligation as specified in these Terms and Conditions of Sale if the same is wholly or partly caused whether directly or indirectly by circumstances beyond our reasonable control.



We shall make the website accessible at all times; however, we make no representation of that nature and reserves the right to terminate the website at any time and without notice. 

You accept that service interruption may occur at times for situation allowing website improvements, scheduled maintenance or may also be due to outside factors beyond our control.


You agree to indemnify and hold us, our affiliates, officers, directors, agents and/or employees, as the case may be, free from any claim or demand and or any legal issues related to your breach of these Terms and Condition.


The Parties agree that there shall attach no liability for any inability to carry out any obligations under this Agreement if is attributable to an event of force majeure including but not limited to systems downtime, server failure, civil commotion, strikes or lock outs, war, flood, insurrection and other acts of God PROVIDED however that where an event of force majeure continues for a prescribed period of time.


Any disputes arising from these Terms and Conditions of Use will be first referred to a private and confidential binding arbitration to be resolved before a single arbitrator held in Nigeria in English and governed by Nigeria law pursuant to the Arbitration and Conciliation Act Cap A18 Laws of the Federation of Nigeria 2004, as amended, replaced or re-enacted from time to time.

The said arbitrator should be legally trained and should be one who has an on hands experience in the information technology laws or convention applicable in Nigeria and is independent of either party.


Bakan Gizo’s right to terminate this contract without recourse to you remains absolute.

In event such situation arises, you shall be prohibited from further access to and use of the Site and apply both legal or equitable remedies, also immediately revoke all password(s) and account identification issued to you and deny your access to and use of this Site in whole or in part.

Any termination of this agreement shall not affect the respective rights and obligations (including without limitation, payment obligations) of the parties arising before the date of termination. You furthermore agree that the Site shall not be liable to you or to any other person as a result of any such suspension or termination or any other consequence occasioned by this.

Refrain from further use if you are dissatisfied with the Site or with any terms, conditions, rules, policies, guidelines, or practices.


The unenforceability of any portion of these terms or conditions by any court or tribunal either in whole or in part will make that part to be severed from these Terms and Conditions of Use and it shall not affect the validity or enforceability of any other section contained therein.


You consent that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Our right to transfer, assign or sub-contract the benefit of the whole or part of any rights or obligations under these Terms and Conditions of Sale to any third party remains absolute.

Bakan Gizo is compliant with all the Money Laundering Regulations and all Money Laundering activities are prohibited.


These Terms and Conditions of Use shall be interpreted and governed by the laws in force in the Federal Republic of Nigeria. Subject to the Arbitration section below, each party hereby agrees to submit to the jurisdiction of the courts of Nigeria and to waive any objections based upon venue.