Bakan Gizo Pharmacy & Stores

1. General Policy

Customer satisfaction is important to us. However, due to the nature of pharmacy and grocery products, certain items are non-returnable.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Prescription medicines
• Opened or used health products
• Perishable items (food, beverages, frozen goods)
• Personal care items once opened

3. Returnable Items

You may be eligible for a return or replacement if:

• The wrong item was delivered
• Items were damaged upon delivery
• Items are expired at the time of delivery

All claims must be reported within 24 hours of delivery.

4. Return Conditions

• Items must be unused, unopened, and in original packaging
• Proof of purchase (receipt or order number) is required
• Returns are subject to inspection and approval

5. Refund Process

• Approved refunds will be processed via the original payment method
• Refund timelines may take 5–10 business days
• Delivery fees are non-refundable unless the error was from our end

6. How to Request a Return

Contact us via:
📧info@bakangizogroup.com.ng
📞 081 78 9190 54