Data Privacy

At Bakan Gizo Pharmacy and Stores, protecting your privacy is a priority. Beyond merely complying with relevant legislation, we value the trust you place in us when you share your personal information. This Privacy Statement explains why and how we collect, use, and store your personal information. Our processing of personal data is transparent and secure, in accordance with the Nigeria Data Protection Regulation (NDPR) Act 2019, the Nigeria Data Protection Act (NDPA) of 2023, the Protection of Personal Information Act (POPIA), and the European Union General Data Protection Regulation (GDPR). This Privacy Statement contains the information required by NDPR, NDPA, POPIA, GDPR, and other relevant privacy legislation.

1. What is this notice about?

We want you to understand who you are sharing your information with, what kind of information we collect, and how we use it. This Privacy Statement describes how we collect, use, process, and disclose your personal information in conjunction with your access to and use of Bakan Gizo Pharmacy and Stores’ web and app platforms.

This Privacy Statement is part of our agreement with you. You should read it along with the terms and conditions that apply. These terms and conditions can be accessed on our website. This notice may change from time to time, and it is your responsibility to check that you have read the latest version.

2. Who you are sharing your information with

Bakan Gizo Pharmacy and Stores

For this document, "we," "us," and "our" refer to Bakan Gizo Pharmacy and Stores. Our corporate address is Off Oladipo Diya St, Abuja 900104, Federal Capital Territory. We recommend you contact us via our website for more information.

3. When this Privacy Statement applies

This Privacy Statement applies:

When you use any of our products or services.
When you apply to us for a job or work placement.
When you supply services to us that involve any personal information.
As a result of your relationship with our clients.
To any information collected from or shared with third parties.

This Privacy Statement also applies to our websites, apps, and online services as well as any publications or newsletters that you request.

4. Personal Data We Collect

“Personal Data” means any information relating to an identified or identifiable natural person (‘Data Subject’). This can be anything from a name, address, photo, email address, bank details, posts on social networking websites, to medical information.

Information you voluntarily provide to us.

We collect information that you voluntarily provide to us, including when you communicate with us via forms, email, or other channels; sign up for newsletters, alerts, or other materials; and respond to our communications or requests for information. This may include your name, contact details, title, identification, employment, positions held, enquiry/complaint details, and information about your affiliations.

Information from other sources.

We may collect information from other sources, such as social media platforms that share information about your interactions with our social media content. Any information gathered through these channels will be governed by the privacy settings, policies, and/or procedures of the applicable social media platform.

When you use our online services, we may collect:

Information you provide by completing forms.
Your name and address.
Your delivery address (if different from above).
Your contact telephone number.
Your credit or debit card number, expiry date, and security code.
Information provided by your participation in competitions, live chats, or message boards.
Information you provide to us if you contact us.
Credentials required for access to certain features.

If you apply for a job with us.

We may request personal information about your education, employment, racial background, and state of health. This information is used to assess your application, conduct recruitment analytics, and perform monitoring activities as required by applicable law. We may also carry out screening checks and gather additional information from publicly available resources such as LinkedIn.

We collect personal data when you contact our call centres.

When you contact our customer support services, we collect information to categorise and respond to your query. Calls are recorded for quality control and record-keeping purposes.

We collect information while you use our websites.

We store web server logs showing your IP address, the pages you viewed, and the browser used. This data is used for statistical and personalisation purposes.

We use cookies to optimise your website experience.

Cookies help us identify your device and collect data on how you use our website. You can opt out of cookies by adjusting your web browser settings, though this may affect your experience and the services we can offer.

Our stores and facilities may be monitored by CCTV cameras.

CCTV footage is used for public safety and crime prevention. The footage is stored securely.

We don’t collect the information of persons under 18 without consent.

We do not collect information from persons under 18 without parental or guardian consent, except for data collected by CCTV cameras for public safety and crime prevention.

5. Why We Need Your Personal Data

We use your personal data to provide our products and services to you, including:

Processing payment card details.
Processing orders and transactions.
Delivering products ordered online.
Creating profiles for personalised offers.
Responding to queries and comments.
Complying with legal obligations.

We also use your personal data to learn more about your preferences and improve our products and services. We will not contact you for unsolicited marketing purposes without your consent.

6. Sharing Your Information

Your privacy is important to us. We will not use or share your personal information unless for business purposes. We will not provide your information to entities outside our group to market their goods or services to you. Your data may be shared with:

Other divisions and entities within Bakan Gizo Pharmacy and Stores.
Companies that help us provide services to you, under strict confidentiality agreements.
Banking institutions and payment card issuers.
Governmental, judicial, regulatory, and law enforcement bodies.

International Data Transfers.

Some service providers may be in countries with different levels of data protection. We will ensure that they protect your personal data to the same level that we do.

7. Your Rights and Preferences

You have the right to:

Ask what personal information we hold about you.
Ask what information was sent to third parties.
Update, correct, or delete any out-of-date or incorrect personal information.
Unsubscribe from direct marketing communications.
Object to the processing of your personal data.
Object to automated decision making.
Lodge a complaint with the supervisory authority (NDPC).
Withdraw consent to the processing of your personal data.

It can take up to 30 days to respond to your request, and we may charge a small fee. If you want us to delete all personal data, you may need to terminate all agreements with us. We can refuse to delete your personal data if required by law or to protect our rights.

8. Security

We take your privacy and the security of your personal data seriously. We have implemented reasonable security safeguards to protect your personal information. Sensitive data is protected by SSL encryption. You can help protect your information by not sharing your username, PIN, or password and by logging off after a web session.

We will inform you if your privacy is ever compromised.

In the event of a data breach affecting your personal data, we will follow applicable guidelines to inform you.

More Information

If you have any questions or queries regarding our privacy policy, please contact our Data Protection Officer:

Data Protection Department

Email : compliance@bakangizogroup.com.ng

Corporate Address : Off Oladipo Diya St, Abuja 900104, Federal Capital Territory